Refund policy
Damaged, defective, or incorrect items
If something arrives damaged, defective, or not what you ordered, we'll make it right. Please contact us within 30 days of receiving your order at contact@lkdsupps.com with your order number, a photo of the issue, and a short description.
We'll review and let you know whether your claim is approved. If it is, you can choose a replacement (shipped within 3 business days) or a full refund to your original payment method, which typically posts within a few business days of approval.
Lost in transit
If your package is lost on the way to you, contact us no later than 30 days after the estimated delivery date and we'll sort out a replacement or refund.
What isn't covered
Because our products are made to order, we're unable to refund, replace, or credit orders in the following cases:
- Change of mind / buyer's remorse. We don't offer refunds or exchanges simply because you've changed your mind, so please order with that in mind.
- Incorrect or insufficient address. If the address provided is incomplete or incorrect and the package is returned to us, you'll be responsible for reshipping costs once we confirm an updated address.
- Unclaimed packages. If a delivery goes unclaimed and is returned to us, you'll be responsible for the cost of reshipment.
- Cancellation after preparation. Once an order has been prepared for shipping, we're unable to cancel or refund it.
Late or missing refunds
If we've approved a refund but you haven't received it, please first check with your bank or card provider, as there's often a processing delay before a refund appears. If you've done that and still don't see it, contact us at contact@lkdsupps.com and we'll help